Refund Policy
Little Light House — mylittlelighthouse.ca
Effective date: May 2026 · Last updated: May 2026
We want you to love every envelope you receive. This policy explains your refund rights clearly and fairly. If you have any concerns, please reach out to us directly — we are a small, personally run business and we handle every situation with care.
Little Light House · hello@mylittlelighthouse.ca · Canada
1. Monthly Plan (1 Month)
The 1 month plan is billed monthly and may be cancelled at any time. Cancellations take effect at the end of the current billing period. No refunds are issued for the current month once payment has been processed. If you cancel before your envelope has shipped for that month, please contact us promptly and we will consider your request in good faith.
2. Prepaid Plans (3, 6, and 12 Months)
Prepaid plans are paid in full upfront and are non-refundable once your first envelope has been dispatched. This is because each envelope is individually curated, assembled, and prepared specifically for you.
If you wish to request a cancellation or refund before your first envelope ships, please contact us immediately at hello@mylittlelighthouse.ca. We will review your request promptly and respond within 2 business days.
3. Damaged or Lost Envelopes
If your envelope arrives damaged, please contact us within 7 days of delivery with a photo of the damaged item(s). We will assess the situation and, where appropriate, offer a replacement or partial credit toward a future envelope.
If your envelope is confirmed lost by Canada Post (typically after 15 business days from dispatch with no delivery), please contact us and we will do our best to make it right. We cannot guarantee replacements for envelopes delayed due to Canada Post disruptions, but we will always try to find a fair resolution.
4. Incorrect Address
We are not responsible for envelopes that cannot be delivered due to an incorrect or outdated mailing address provided by the subscriber. Please ensure your address is accurate at the time of subscription and notify us of any changes before your next envelope ships. Refunds are not available for envelopes dispatched to an address provided incorrectly by the subscriber.
5. Consumer Protection Rights
Nothing in this Refund Policy limits or excludes your rights under applicable Canadian consumer protection legislation, including the Consumer Protection Act (Ontario) and equivalent legislation in other provinces. If you believe your consumer rights have been affected, you may contact your provincial consumer protection authority.
To request a refund or raise a concern, please contact us directly. We respond to every message personally within 1–2 business days.
Email: hello@mylittlelighthouse.ca
Website: mylittlelighthouse.ca
Response time: 1–2 business days